NM
Noks M

1 reviews | Active since Feb 2025

01 Feb 2025, 10:24

Vodacom *****

Vodacom ***** process is useless. Someone opened *****ulently a contract in my name. I am not even a costumer. They have been billing for 3 months even after I reported it. They just sent a number of text until the last one said the case was closed. But here I am now with a close to 3000k bill. Never mind that none of my funds have be returned to me. I guess the next step is lodge a complaint to consumer protection.

0
Replies (1)
Vodacom
Vodacom's reply01 Feb 2025, 11:01
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team