Vodacom ???

Last night at 00:04 I received an SMS. Vodacom Cover plus is now active at R9.99 per month. I did not request this Tried to phone 082135, they are too busy. Tried Tobi, he has no clue Tried online chat - not available. My word do you guys schedule these stunts for holidays. 1. I am still waiting to get my refund of R 200 promised in an SMS received on 13 April. Only R149.99 credit received 2. I have been billed for an upgrade admin fee of R130.43 - Please explain. 3. I would like to know why I am still paying a handset installment. I bought my device in cash. 4. Please make some changes to your app. If I need to enter my birthday I really do not want to page back through the months 51 years. 5. Please remove the Cover Plus 6. Why don't you have a decent communication channel for complaints