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gail N
1 reviews | Active since Mar 2019
31 Jul 2024, 15:12
Vodacom
The NEW VODACOM APP IS ABSOLUTELY DREADFUL - - IMPOSSIBLE TO NAVIGATE - - ALL I REQUIRE IS A SCREEN SHOWING MY USAGES - - WHAT ISEFT FROM MY AIRTIME DATA ETC NOT A WHOLE VODAPAY STORY WITH WALLETTS ETC - - PLUS WHEN LOGGING IN IT AS D FOR UR WALLET BALANCE - - HOW ON EARTH CAN U RETRIEVE IT IN ORDER TO GAIN ACCESS TO THE APP - - IT'S A NIGHTMARE - /IT'S TRUE VODACOM IS FADT BECOMING IMPOSSIBLE TO WORK WITH - - 😢😢😢😭😭☺️⁉️⁉️⁉️⁉️⁉️⁉️😭😭😭
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Replies (1)
Vodacom's replyOfficial
01 Aug 2024, 08:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Aug 2024, 08:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team