1 reviews | Active since Mar 2020
Vodacom
I would like to see if anyone from vodacom senior management will read this. On the 28th of February 2020 my vodacom line was cut and deleted of the system. Fair enough I was behind on my account and had paid it up to date on the same day. Then it took 4 days of struggling to get my lines reconnected so my contract may carry on. All is well. Then 2 days later I received a bill for over R5000. Blown out of the water I called them to see what was happening. I was told that it was a technical error on their side and they will escalate it to get sorted out. 3 days later my account went up another 1500. So I called again. Now I was told that I had requested a cancellation. I did not and asked for proof there of. I'm still waiting for that. On the 10th of march I was told that it would be escalated again to be rectified. On the 14th of march I received a call from vodacom to say that I went into a store to cancel. Once again someting I did not do. So I immediately drove to the store to confront the manager and ask how they can just willy nilly cancel a contract without concent. They call vodacom to find out what was wrong as NO Vodacom store can cancel a contract. In the conversation they had with vodacom they where instructed that someone from vodacom online had accessed my contract and cancelled it. They have *******ly acted on entering a private and confidential document and hit delete in Hope's of trying to sell me a new contract. I will be contacting my lawyer to press ******** charges against vodacom and the employee whom was given access to my contract.
I am concerned and i submitted a complaint that has not been addressed regarding this whole situation.
Who had the right to go into my personal account and cancel my contract.
I was told by an instore consultant that this is the online department that did this and this is ******* to do because ones account and going into it is private.
Who gave an instruction to cancel my account and why.
I dont just want my account credited i want an answer to this ******* activity from Vodacoms part.
You stuffed up my credit record - this was going to legal department. This would have bad consequences with regards to my upgrade coming up.
I want compensation for your ******* activities. I dont want something for free but I think because of all of this trouble that you have put me through for over a month - including cutting my lines and when somebody called, was told my number does not exist, to cancelling my contract *******ly - I want a premature upgrade on both my numbers. this I think should be acceptable to you, otherwise I am to seek legal advise for what you did. I am not just going to let you get away with your ******* activities.
I am concerned and i submitted a complaint that has not been addressed regarding this whole situation.
Who had the right to go into my personal account and cancel my contract.
I was told by an instore consultant that this is the online department that did this and this is ******* to do because ones account and going into it is private.
Who gave an instruction to cancel my account and why.
I dont just want my account credited i want an answer to this ******* activity from Vodacoms part.
You stuffed up my credit record - this was going to legal department. This would have bad consequences with regards to my upgrade coming up.
I want compensation for your ******* activities. I dont want something for free but I think because of all of this trouble that you have put me through for over a month - including cutting my lines and when somebody called, was told my number does not exist, to cancelling my contract *******ly - I want a premature upgrade on both my numbers. this I think should be acceptable to you, otherwise I am to seek legal advise for what you did. I am not just going to let you get away with your ******* activities.