Vodacom

Good evening

Almost 3 weeks ago I visited the Vodacom shop at the Grove, assisted by David. I had earlier called and indicate Di urgently needed a phone for my son who is traveling later that week. I told him I wanted a 24 month term. To my surprise I got an SMS the Friday stating I'll be paying till 2025 for a phone. I then immediately called the shop and ask for David who was not on duty on the day, Jerry then took the call, I asked for the Manager Billy, he refused to come to the phone but I was told by Jerry I should come in the filling day the 30th. I then went in to find David who confirmed new about my unhappiness but unfortunately Billy was not in he had left the shop this was around 13:00.

He promised to call me the Monday and assured me I would not need to come in the shop to readjust the terms.

No one called me the Monday, I called the Tuesday, Billy and David spoke to me with such arrogance telling me I had signed the contract, I then asked if I had not stated clearly the term I was wanted prior to signing also the amount had changed opposed to what I was told. Again I was moved from pillar to post. Bill called back to let me know the term would be changed to 24 months. It is now almost 2 weeks later I have received no confirmation of such change taking place. I called the shop on Monday spoke to David who told me, Billy was not.in he would call me back on Tuesday. I still have not heard from both of them.

I am disappointed how these gentlemen handling costumers, being rude and ********* and never keeping they word. I hope to hear from the soon