kN
kevin N
1 reviews | Active since Nov 2015
24 Jun 2021, 09:19
Vodacom
I have been with Vodacom for the past 15 years, and yesterday they suspended my service, i called in to make payment arrangements was advised that before my service is suspended i will receive communication from Vodacom, which did not happen, i advised the agent that i will be able to do a part payment and then settle the entire bill on my next payday, but i guess that was not good enough for Vodacom and their customers financial situations are not even looked at Guess if you want loyalty by a DOG
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
24 Jun 2021, 10:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jun 2021, 10:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
kN
kevin N's updateReviewer Update
24 Jun 2021, 10:41now you want to assist
kN
kevin N's update24 Jun 2021, 10:41
Reviewer Update
now you want to assist
kN
kevin N's updateReviewer Update
24 Jun 2021, 10:48secondly how will you make contact when my service has been suspended
kN
kevin N's update24 Jun 2021, 10:48
Reviewer Update
secondly how will you make contact when my service has been suspended
Vodacom's replyOfficial
24 Jun 2021, 12:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jun 2021, 12:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
kN
kevin N's updateReviewer Update
25 Jun 2021, 13:15this just proves how valued we are as Vodacom customers, they hide behind automated messages, IN DUE COURSE could be whenever the deem it important enough to call you
Vodacom fully behind customer service
Vodacom fully behind customer service
kN
kevin N's update25 Jun 2021, 13:15
Reviewer Update
this just proves how valued we are as Vodacom customers, they hide behind automated messages, IN DUE COURSE could be whenever the deem it important enough to call you
Vodacom fully behind customer service
Vodacom fully behind customer service
kN
kevin N's updateReviewer Update
29 Jun 2021, 07:34wow Vodacom noticed that my line is blocked, i did mention that in my first message on hellopeter, but Vodacom states the obvious and then replies privately,
poor as normal from Vodacom but should i expect any less from them
poor as normal from Vodacom but should i expect any less from them
kN
kevin N's update29 Jun 2021, 07:34
Reviewer Update
wow Vodacom noticed that my line is blocked, i did mention that in my first message on hellopeter, but Vodacom states the obvious and then replies privately,
poor as normal from Vodacom but should i expect any less from them
poor as normal from Vodacom but should i expect any less from them