nT
nina T

1 reviews | Active since Dec 2014

05 Jan 2022, 11:56

Vodacom

So once again Vodacom is forcing me to use there network I got a device which is network locked and at the back it says Vodacom SIM must be in the device for it to work so it's in aswell as my Telkom and I was using the Telkom data for about 7 days when I get a message saying they detecting a different network so it switch my Telkom off and I'm only able to make calls no sms or data usage ,I then call Vodacom as I check the box and it tells me that they will provide me with a unlock code which is not true obviously hence why we here now ,they tell me to go to a Vodacom store and I do that and they tell me some story that they only give the code after 12 months I had to change everything to this Vodacom number my banking aswell ,and I'm now purchasing data every 7 days and that's just WhatsApp so Vodacom Is forcing me to be a part of their world this is not on this should be my decision

0
Replies (1)
Vodacom
Vodacom's reply05 Jan 2022, 15:05
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team