Vodacom

I cancelled my Vodacom Contract on the 8th of August 2019 from a landline number between 8 and 9am. I went into my local Vodacom branch on the 26th of September to ensure that my contract had indeed been cancelled, which, much to my suprise, the lady to whom I spoke said that there was nothing showing on their system. My account was then debited at the end of September despite me not having used the internet ****le at all since the data was finished at the end of August. I then asked the lady to whom I had been telephonically busy not only to re-cancel the contract but also to escalate it after I requested to be put through to a manager to resolve this issue. I was assured that someone would contact me within 48 hours. I have yet to be contacted almost 4 weeks later. I would like to please be contacted after 3:30 pm within the week to have this issue brought to a close and the money returned to my account. Thank you.