DK
David K
1 reviews | Active since Mar 2011
18 Oct 2023, 07:17
Vodacom *****
on the 27th September 2023 i had a stop order for a certain amount taken off my account by Vodacom. What is concerning is i dont and have never had any account or dealings with Vodacom. Whats concerning is how do they have my back details and how they allowed this ******* transaction to go through. I mailed their ***** division 29 Sept 2023 and sent all the necessary documents for them to investigate. They rep**** with a ref -number and stated i will get a response within days. Its is now 18 October 2023 and still no response. Another concern is if a not stop order goes through.
Please may i have an update on whats going on and will i be reimbursed for your error.
Thanking you
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Oct 2023, 07:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2023, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DK
David K's updateReviewer Update
19 Oct 2023, 11:23no . this is incorrect , Vodacom did not process the credit , i contacted my bank and they processed the credit with a R40 charge fee. Vodacom inconvenienced me and i want to be reimbursed for Monies lost.
DK
David K's update19 Oct 2023, 11:23
Reviewer Update
no . this is incorrect , Vodacom did not process the credit , i contacted my bank and they processed the credit with a R40 charge fee. Vodacom inconvenienced me and i want to be reimbursed for Monies lost.
DK
David K's updateReviewer Update
24 Oct 2023, 12:39may i please have a response to my last post , Vodacom did not rectify this issue
DK
David K's update24 Oct 2023, 12:39
Reviewer Update
may i please have a response to my last post , Vodacom did not rectify this issue