ES
Elmarie S

1 reviews | Active since Jan 2026

06 Jan 2026, 11:14

Vodacom *****

A Google Play amount of R1999.99 has been added to my billing without my knowing. There was a *****ulent e-sim account added to my account on 15 December 2025 and my billing email address was changed by an unknown person. The shop say they cannot do anything about the extra almost R2000 on my bill so far for this month. I got an affidavit from the police on Saturday 3 January 2025 to file a ***** case. I cannot pay that amount. Especially for something I did not use or approve. This is unacceptable.

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Replies (1)
Vodacom
Vodacom's reply06 Jan 2026, 12:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team