MF
Morne F
1 reviews | Active since Feb 2017
10 Jun 2020, 08:02
Vodacom
Good day I app**** for fiber was installed 05/06/2020 and until today 10/06/2020 I don't have any connection with the internet I did pay my subscription I was told that connection will be activated between 1 hour to 24 hours from when installation was done, I phoned 9 times since 05/06/2020 and each person told me the same story they will escalate the request but JA nothing happens if I new that this would be the case I would never have chosen Vodacom and best of all I have been a costumer from Vodacom since the beginning of time. I am working from home due to covid and now I can not do my work.
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Vodacom's replyOfficial
10 Jun 2020, 09:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2020, 09:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MF
Morne F's updateReviewer Update
11 Jun 2020, 15:51I really don't know what to do I am standing now on call no 11 since 05/06/2020 and al these people who answers the phone when calling *** tells me the same boring story that they will escalate the concern but ja nothing happens even with the so called SR no that they provide I wonder if it is a way of making money because I payed for the fiber but can not use it have to use additional data and the reply above that says they are aware of my concern and will be in contact in due course is also bull s.
nobody reply!!!
nobody reply!!!
MF
Morne F's update11 Jun 2020, 15:51
Reviewer Update
I really don't know what to do I am standing now on call no 11 since 05/06/2020 and al these people who answers the phone when calling *** tells me the same boring story that they will escalate the concern but ja nothing happens even with the so called SR no that they provide I wonder if it is a way of making money because I payed for the fiber but can not use it have to use additional data and the reply above that says they are aware of my concern and will be in contact in due course is also bull s.
nobody reply!!!
nobody reply!!!