Vodacom

I would prefer not giving you any stars...

I am just trying to do a simple upgrade online and nothing is working. I'm honest in saying that I have spoken to about 10 people since Friday to get this sorted out. Earlier today I almost managed the upgrade and I was cut off by the agent. The guy did not phone me back.

Another issue is that my OTP's for online upgrading goes to my secondary data number and not my main number. How the hell does this happen?

Honestly, how hard can it be to process a damn upgrade? You have so many departments... sales, aftersales, online etc, but when someone can't help you they refer you back and forth between sales and aftersales. Why not just have a one stop solution?

I laid a complaint with you on Twitter and the people there were also back and forth.

You Vodacom website user interface is also terrible. It is slow and nothing works like it should. You are almost worse than Multichoice.

I can't even move to another service provider as all of them are bad. I swear, everytime I need to engage with any of your staff it is a ****** up and I honestly hate dealing with your call center.