RM
Renette M
1 reviews | Active since Jul 2019
27 Dec 2019, 10:29
Vodacom
I have wi-fi with Vodacom. 70gig day and 50gig night. Every single month by the 15th they cut the wi-fi. It is impossible for a 60 year old to use 70gig in 15 days as I dont run a business or download movies etc. Every month I need to phone customer care to sort it out and then you get the person thats asking questions thats got nothing to do with my problem. The querry takes 3 working days!!!! So what am I paying for. I really cant understand why it cant be resolved with the first call. The most terrible service!!!!
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Vodacom's replyOfficial
27 Dec 2019, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Dec 2019, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Jan 2020, 12:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply15 Jan 2020, 12:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team