vodacom
<p>my husband cancelled his contract and my daughters contract middle of december.</p> <p>we paid cancellation fees of R3881-95.Begining of 01/01/2017 head office put a 076 number on my husbands account and still the debit order for my daughters 2g data when of.The 1g that we cancelled in december did also when of the debit order where we thouht it was part of my our dauhters 2g data.begining of June ther were a debit order of over a thousend rand that went out of my husbands account.Went in to the vodacom shop in knysna were they told me the 1 g data was still goning of and the 076 number were deduted out of my husbands account.phoned the account department where they said they will reimburse me for the 5 months that we paid for the 1g data that we never got.still waiting for the credit.after 2 and a half months of fighting with vodacom still getting now where.i am tried of fighting and both my daughters data line been cut off.Not my probleme for vodacom adding a number that we didn't even know or added to our account.Did avidavit at the police station aswell.Phone so many times accounts and cancellation department where the lady told me 3 times she will end this call.Really sepost to help people not even trying and they just want money butwhen they must credit us we must fight for our money.Really.tired tired tired</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
