NN
Nontobeko N

1 reviews | Active since Aug 2017

08 Aug 2017, 08:57

vodacom

<p>I had a contract with Vodacom , I cancelled it and paid them almost 400 for cancelling the contract , I am now on prepaid and have been on a prepaid from 01 June 2017 but I keep on getting statements that I am still on contract I called the call centre they say my account has been handed over to legal mind you I don't have an account anymore so this morning I received another statement for august . when I call the call centre they transferring me from this person to that person I have not been helped and they have created a bad name for me in terms of credit. If anyone out there was planning to take a contract with Vodacom data or airtime or anything my advice don't even get involved with them . </p>

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Replies (2)
Vodacom
Vodacom's reply08 Aug 2017, 09:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Aug 2017, 14:05
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team