aB
annelize B

1 reviews | Active since Apr 2010

18 Jul 2017, 15:42

vodacom

<p>In am</p> <p> Account number:<br />N ********** -1<br />Statement date<br />03/05/2017</p> <p> </p> <p>Please advise I had numerous interaction with Vodacom to cancel my contracts and on various calls was told I can do that as I dont get reception inmy area i get a call from a person from no ********** 896 to inform me I owe R 7000 on the device ??? that is after I called and dealt with this women that assure me no additional cost???/// Do you think I am stupid?<br />vodacom cancellation</p> <p>Inbox<br />x</p> <p>Anelize Meyer<br />Hi shenxane I would like you to phone me ASAP on ********** 818 regards the canc...<br />May 30</p> <p><br /> </p> <p>Annelize ********** /> 1:46 PM (1 hour ago)</p> <p><br /> <br /> Reply</p> <p><br />to srm</p> <p><br />PLEASE CALL ME IN THIS REGARDS </p> <p>ANNELIZE MEYER ********** 818 </p> <p> I HAD NUMEROUS CONVERSATIONS WITH YOU AND SPECIFICALLY SAID I WANT TO CANCEL ALL VODACOM CONTRACTS AS I DO NOT GET RECEPTION HERE I WAS TOLD BY YOU I CAN DO THAT AND THERE IS NO ADDITIONAL FEES I NOW RECEIVED A CALL FORM ********** 806 TELLING ME THEY SUSPEND MY ACOUNTS AND I MUST PAY SOMETHING LIKE R7000.00 </p> <p>Thank You </p> <p>Annelize Barnard( Nee MEYER) </p> <p>ps see attached statement </p> <p> </p> <p>Please investigate thiis mater and answer by **********

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Replies (1)
Vodacom
Vodacom's reply18 Jul 2017, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,