1 reviews | Active since Jul 2016

12 Jul 2017, 11:09

Vodacom ####!!!!

<p>Again making my life stressfull. Next year i am done with you. Let me cancel my data contract and offering a new one. Recieve the router no sim card. After lots of calls and no help, the last lady explained that they upgraded my previous account. Nobody could find that on the system. Telling me I must phone ram to come and collect the router. Vodacom cancelled the deal. Your company is one big confusing messsss. Please cancel my upgrade of the number that i already cancelled on friday the 8th. Why must I use my airtime to phone people to sort out something that you did wrong. Why could nobody pick up that they upgraded my previous 1 gig contract. even cape gate branch did not see this on the system.</p>

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Replies (3)
Vodacom
Vodacom's reply12 Jul 2017, 11:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's update14 Jul 2017, 11:44
Reviewer Update

Still waiting for the phone call back.

's update31 Jul 2017, 10:46
Reviewer Update

Still after closing my account you charge me. What was promised did not happen. Frustrated.