FS
Ferdi S

1 reviews | Active since Feb 2023

21 Feb 2023, 10:02

VODACOM

I did a DATA Advance which was advertised on the Vodacom Website for 10MB at R3:00 when it was done it stated that R26.00 will be deducted from my next recharge or added to my monthly bill. The initial advert has no Terms and Conditions function so it was never explained how the billing would work. The data was not added to my phone and after several attempts to clarify this, my query was not solved. I regard it as false advertising and do not know how Vodacom does its calculations when it comes to ANY advance. The same happens when you take an Advance of R10.00 they deduct R22.00 from your monthly bill. This seems to be **************** as it is not stated anywhere before you do the transaction as there are no Terms and conditions.

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Replies (1)
Vodacom
Vodacom's reply21 Feb 2023, 11:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team