1 reviews | Active since Jul 2017
Vodacom
<p>Hi</p> <p>I have a Vodacom contract - The Red VIP Packages. If you have not fallen prey to the data overcharging count yourself very luck. How I use my phone has not changed since I took the contract and all of a sudden last year they started charging me extra, saying its data. When I called them , they said there is nothig they can do and gave me 1 Gig. This happen over a counple of months .</p> <p>All of a sudden in June my account went back to normal. I was charged correctly. Now nothing has changing in how I have been using my phone .</p> <p>Last month I called in to change my debit order date, agent gave me options available and I choose the 7th. This is now moving from 30th- 7th of each month. </p> <p>On the 7th they double charge me , i asked why even now i dont have an answer.</p> <p>I cant wait till my contract expires, there is something going on there and its the worst service ever. None of the agents know what they are doing.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Vuyelwa Jajula,
As discussed, your query has been addressed and resolved.
I do apologise for the delay in response and inconvenience caused.
Regards,
UW
Best regards,
Dear Vuyelwa Jajula,
As discussed, your query has been addressed and resolved.
I do apologise for the delay in response and inconvenience caused.
Regards,
UW
Best regards,
