VJ
Vuyelwa J

1 reviews | Active since Jul 2017

09 Jul 2017, 12:28

Vodacom

<p>Hi</p> <p>I have a Vodacom contract - The Red VIP Packages. If you have not fallen prey to the data overcharging count yourself very luck. How I use my phone has not changed since I took the contract and all of a sudden last year they started charging me extra, saying its data. When I called them , they said there is nothig they can do and gave me 1 Gig. This happen over a counple of months .</p> <p>All of a sudden in June my account went back to normal. I was charged correctly. Now nothing has changing in how I have been using my phone .</p> <p>Last month I called in to change my debit order date, agent gave me options available and I choose the 7th. This is now moving from 30th- 7th of each month. </p> <p>On the 7th they double charge me , i asked why even now i dont have an answer.</p> <p>I cant wait till my contract expires, there is something going on there and its the worst service ever. None of the agents know what they are doing.</p>

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Replies (2)
Vodacom
Vodacom's reply09 Jul 2017, 13:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Jul 2017, 13:53
Official

Dear Vuyelwa Jajula,

As discussed, your query has been addressed and resolved.

I do apologise for the delay in response and inconvenience caused.

Regards,

UW

Best regards,