VODACOM

CONTINUING MY SAGA WITH VODACOM. AFTER HELLOPETERS INTERVENTION I RECEIVED FEEDBACK FROM VODACOM , BUT NO RESOLUTION TO MY QUERY. MORE CALSS WERE MADE AND MORE INEFFECTIVE RESPONSES WERE RECEIVED BY ME. SO VERY DISAPPOINTED AT VODACOMS ATTITUDE. MY ISSUE WAS SIMPLE: THEY SENT ME AN SMS SAYING THAT IF I UPGRADED MY CONTRACT I WOULD RECEIVE 6 MONTHS FREE AMAZON PRIME SUBSCRIPTION , AND ON THIS BASIS I UPGRADED. THIS WAS AT THE END OF NOVEMBER. I RECEIVED MY NEW CONTRACT WITH A NEW DEVICE BUT NO WORD ON THE FREE OFFER. IT IS NOW 8 WEEKS THAT I AM TRYING TO GET A POSITIVE ANSWER FROM VODACOM. THE NUMBER IN QUESTION IS *** AND I REGRET UPGRADING MY CONTRACT NOW.