Vodacom

Following my previous reviews about Vodacom, I must admit that after I send mails to the CEO and CFO, a certain gentleman named Lanz contacted me and was very helpfull. After my discussions with Lanz(s?) I realized that the problem might not be with the company, but the useless Robot services they introduced and the skils capacity of their support agents, which in my mind, is the core reason of bad service. Propper training of agents and the keenness to carry a proud Vodacom image has only been displayed by the single person that phoned me being Lanz. Thanks lanz, you earn 5 stars, but unfortunately, your company nothing more than 2 stars. Johan de Wet