1 reviews | Active since Jun 2017

29 Jun 2017, 17:40

Vodacom

<p>I'm upset with Vodacom ,I went for upgrade on my contract line in one of the shops .was told the system actin up advised to come back later ...I left the shop after 20 minutes my was not working couldn't not make or received calls</p> <p>I then called the cal centre , was told the number swap was performed I told them I have never asked for that and I need my number back ..til today I'm stil without my number I'm loosing a lot cause that number is for business</p> <p>as like now I can't even acces my cell phone banking .</p> <p> </p>

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Replies (4)
Vodacom
Vodacom's reply30 Jun 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update30 Jun 2017, 10:17
Reviewer Update

I have waited for 16 days for my number ,let's hope I won't wait that long for ur call.

Vodacom
Vodacom's reply05 Jul 2017, 08:39
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Best regards,

's update05 Jul 2017, 08:44
Reviewer Update

Thanks u so much ,,thanks to hellopeter