Vodacom

I app**** for uncapped fibre on the 1st of May. I was told repeatedly that it will take up to two weeks for installation to take place after my application was approved. So my application gets approved, but I hear no word about installation. So I call the agent at Vodacom4u in Secunda Mall. She has no idea as to why I have not been contacted. She gives me the electrician's contact details. I call him and an installation date is set. Great!! A few days later he contacts me I forming me that my complex does not consist of an infrastructure suitable for fibre. So if my complex don't have the infrastructure...WHY approve my application???So I call the agent at Vodacom4u AGAIN. So I explained to her what the electrician said to me. She sends an email to my landlord with documents that needs to be signed in order for the infrastructure process to start. In one days' time my landlord forwards the signed needed documents to 3x com( pupils who will be doing the digging and laying of cables etc). I get no feedback as to what the status of my order is. So AGAIN I do the calling. I call 3x com to hear what's going on. She tells me it will take max 8weeks from the time that they started digging before installation takes place. The started digging on the 20th of May. 8 weeks would be 14July. Today is the 1st of August and nobody, not 3x com, not the agents at Vodacom4u, not the agents on Vodacom's famous *** number can tell me why Vodacom has not yet done the signing off. I in the meantime cancelled my order. My fiance app**** for the exact same thing. It gets approved. An installation date is booked. He takes off from work only to find that nobody comes out. Not even a call to explain as to why the installers did not come out. Vodacom is very quick to give a sales pitch in order to win you over as a customer - but when it comes to delivering a service they have proved to be utterly pathetic. I will not recommend this "service" provider to anyone