1 reviews | Active since Jun 2017

21 Jun 2017, 11:02

Vodacom

<p>Today is the 21st of June 2017 and I am still waiting for my airtime from Vodacom. The contract has been paid, my boyfriend called them regarding this matter (he called because the contract is on his name) and he was giving some story about i need to download an app because I did have the airtime but could not see it the normal way one would check airtime and its been an issue with so many clients this month but it was used.I was also told that on the 12th I used the last of my airtime when I was connected to wifi the entire day so how does that work? From the 1st of June to the 12th I could not make one call, did not recieve one message and could not send a single sms because I had no airtime. This is pathetic and I dont agree with paying for a service and not getting what is owed to you. Has Vodacom done this to anyone else this month?</p>

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Replies (2)
Vodacom
Vodacom's reply21 Jun 2017, 11:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Jun 2017, 16:33
Official

Dear Customer

As discussed with the account holder the query has been resolved.

Regards

RoderiqueLategan

Best regards,