EN
Elize N

1 reviews | Active since Sept 2011

11 Jun 2017, 14:43

Vodacom

<p>I have a contract with Vodacom. I down graded on the 1st of April, because I can not afford the amount I paid on the contract I had then. I understood that by the end of May my payment would still be the same. On the 1st of June they unfortunately deducte too much money. I phoned on the 2nd of June, was promised that I will be refunded in 7 days. NOT HAPPENED!!! Phone again and got a reference number this time. In June I only have a surname of the consultant: Ain B My referene this time was ********** ********** 9 and the telephone number involved : ********** 082. I am upset, because now this will take another 7 days - and maybe this will happen again. Maybe theydo this on purpose.</p>

0
Replies (1)
Vodacom
Vodacom's reply12 Jun 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,