1 reviews | Active since Jun 2017

09 Jun 2017, 09:23

Vodacom

<p>I am so disgusted with vodacom while writing this. My mom and myself went to tygervalley vodacom store on the 27 May 2017 to do an upgrade for a laptop the manager that assisted us said they dont have stock so she tok a little piece of paper and said her son Donavon will deal with the upgarde and will give us a call. A week passed and we never heard from anybody. So my mom called vodacom upgardes and sopke to William on the 02 June 2017 its been exactly a week today, William did the upgarde and we were told it would be delivered in 3 days time. So its been a whole week again this morning i called vodacom to follow up on the order to only be yold by Amanda from the Retentions department that the order was cancelled because the warehouse dont have stock. NOBODY from VODACOM even called to let us know they dont have stock and that we will not be receiving the order. I was told by Amanda that she cant do anything regarding this and that William who did the order will have to call me back because he did the upgrade a week ago.</p> <p> </p> <p>My mom have have had up to 6 contracts with vodacom the past almost 10years and it has always been paid on time. If this issue dont get resolved they should come and get their devices because my mom dont want anything further to do with them.</p> <p> </p> <p>Very very poor service!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2017, 09:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team