JF
Jaleel F

1 reviews | Active since Jun 2017

05 Jun 2017, 12:10

Vodacom 666

<p>Well, there I received my threating letter (more than thrice in one month) from Hammond Pole Attorneys on a Vodacom account. After making arrangements the first time around and explaining I can only afford x amount, that I want to pay it off as by my right, a different consultant contacted me via email and said I owe even more to Vodacom 666, due to the full balance not being settled ("as promised by me", which I never promised). But what I rather said, is that I want to make arrangements on the balance. Now I owe them even more due to the consultant entering into the system that I would settle full amount and obviously wasnt the case. </p> <p> </p> <p>But I rather I have made arrangements with them. Furthermore, threatened me with a summons letter to my address.</p> <p> </p> <p>In conclusion, I am sitting with a balance, 3 different consultants and a almost nervous break down.</p>

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Replies (3)
Vodacom
Vodacom's reply05 Jun 2017, 13:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

JF
Jaleel F's update05 Jun 2017, 14:06
Reviewer Update

Hi Vodacom. Thank you for responding, but please use the following email for any further correspondence: **********

JF
Jaleel F's update09 Jun 2017, 11:57
Reviewer Update

Now I'm being forced to pay x amount which I never agreed to....How Can you have an attorneys office without knowing the law?

Vodacom please get yourself another attorneys office to deal with your accounts. Its terrible. Well and another added consultant. Please guys, I want to engage with you. And why havent any of Hammond Attorneys Management contacted me yet?