Vodacom

My cell number deleted/potted without my permission from Vodacom. It's very sad this has happened last year as well. I had to go to all headaches reporting to police station & write reports. Last week Thursday on 13/08/2015 morning my cell was showing status of (Sim Not Provision 2) later that day i phoned/called vodacom call center, it was about 18:00. I was advise by call consultant that i need to remove my sim card from my phone & replaced it back to see if problem has reseted, i was also advise to try my SiM with anothe phone but that did not help from all those attempt, i was told to buy new SiM card & do SiM swap because the problem was with my faulty SiM card. The next day i decided to buy SiM card at vodacom shop which was at Witbank Saveways Cresent Shopping cente. I spoke to a consultant explaining my experience. She checked on the system it showed that my number was deleted. Then i explained about the advise which was given to me. She called to invistigate & emailed the report which was supposed to take 24hrs but issue still not resolved. My cell *** from 3yrs back it was change from contract to prepaid. Please help Vodacom service it's bad. Its Kenny Mazibuko