Vodacom

I am being taken from pillar to post by Vodacom to refund me on a Home LTE contract which I cancelled, after they confirmed that I had connectivity in my area when I took out the contract. Once going through multiple techs from their customer support, I finally determined that indeed, I did not have "Home internet" coverage in my area. Their back office, which I don't think really exists, took over a month to reach out to me. Sometime during my discussions with a technician, they even cancelled my number and said that it was reported ******. I called customer support to get my number reconnected. When I was speaking to the tech who was assisting me to reconnect my number, I asked if there weren't security questions they ask when someone reports a number as ******. To my surprise the technician told me that "No, they dont." I cannot believe that anyone can randomly call Vodacom and have someone else's number cancelled with impunity.

After going through the hurdles, they told me that they would have to cancel my contract and refund me for the month I paid, as it was an online order and they did not notify me that coverage was not available in my area (which the Sales person confirmed that I had coverage, when I was taking out the contract). My router and SIM card have since been collected and the courier who collected it has confirmed that it has been delivered to Vodacom but Vodacom staff say that they have yet to receive it. When I gave them a call, as usual because they do not ever call back, they keep saying that they will come back to me in 48Hrs. I am at my wits end and we are nearing another month end cycle so I foresee that they will charge me again for a device which I do not even have. I know that this post is long winded but my frustration with big organisations which do not care about the "little" End-user is something which really pushes me.

Vodacom has all of these systems to frustrate end users, from their unreachable "Back office" to the fact that if you call their tech support too often from 1 number, they actually block you from calling again. What kind of system effectively tells you that "We will help you when we help you". Perhaps had I been a big corporation like themselves, my issue would have been long resolved but because I am a single end-user and they do not really need my business, they will get to me when they want (NEVER!).

To make a long winded mail longer, here are some of the reference numbers (Tickets) I was given by Vodacom between all the pillars and posts; 19/07/24- *** 28/07/24- *** 30/07/24- Salome- - ******** 30/07/24- *** 02/08/2024‐vodacom canal walk-Thandazo 04/08/2024- Contract cancelation‐Ongezwa 19/08/24- Mthokozisi Biyela 21/08/24 - Ntombifikile 21/08/24‐ Themba(SkyNet)- The router has already been delivered to Vodacom.