Vodacom!!!

Dear Vodacom "Customer Service" While I appreciate the automated response I recieved from you no one has contacted me and I must say it only goes to show that you haven't taken the time to review my account. In December 2020 when I contacted customer service to cancel my sim only contract I anticipated that there would be a cancellation fee, regardless of the 20 years of loyalty. What I did not anticipate however, was that the penalty fee would exceed the amount payable if I had just left my account to run its course. In December I had 7 months remaining of my 24 month contract. At just over R1000 a month my contract should not exceed R7050. Why was I quoted a cancellation fee of R11500? Hopefully your next response will be after reviewing my account...