DF
David F
1 reviews | Active since Aug 2019
26 Apr 2023, 15:45
Vodacom *******
Ive tried to cancel my contract with them since October 2022 but they continue to debit my account. *******!
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Replies (2)
Vodacom's replyOfficial
27 Apr 2023, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Apr 2023, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DF
David F's updateReviewer Update
27 Apr 2023, 09:22I personally cancelled my account at your branch in Middelburg in October. Every month since I’ve been debited. It’s unacceptable. I’ve called every month, from the uk, on hold up to 30 minutes each time, and every month I’m told that my account has been successfully cancelled. Then I get debited again. It is ******* and I demand a refund. Unacceptable behaviour and service. I’ve left my uk number, call me on that number if you have the decency or email me, you have my details.
DF
David F's update27 Apr 2023, 09:22
Reviewer Update
I personally cancelled my account at your branch in Middelburg in October. Every month since I’ve been debited. It’s unacceptable. I’ve called every month, from the uk, on hold up to 30 minutes each time, and every month I’m told that my account has been successfully cancelled. Then I get debited again. It is ******* and I demand a refund. Unacceptable behaviour and service. I’ve left my uk number, call me on that number if you have the decency or email me, you have my details.