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Nancy L
1 reviews | Active since Nov 2018
27 Aug 2023, 10:22
Vodacom *******
Again vodacom *****s my airtime telling me in a sms you've used 0.01 out of bundle data, and 2 minutes later again 51.42??? This is how they ***** our airtime. How the hell can I use 0.01 out of bundle? And again 51.42? Come on!!! I didn't even had my data on!!! I want my airtime back!!! I also think it would be best to move to another carrier because this is utter bull**** and it's not the 1st time it happens to me!!!!
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Replies (2)
Vodacom's replyOfficial
27 Aug 2023, 20:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Aug 2023, 20:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NL
Nancy L's updateReviewer Update
29 Aug 2023, 06:41Vodacom I said I want my airtime back which you deducted without my permission and whitout my consen. No vodacom people phoned or rep**** and it doesn't surpriseme. You people beter see to it that my airtime is paid back. I'm going to put this all over so everyone can see what vodacom does. Give my airtime back I'm not asking again
NL
Nancy L's update29 Aug 2023, 06:41
Reviewer Update
Vodacom I said I want my airtime back which you deducted without my permission and whitout my consen. No vodacom people phoned or rep**** and it doesn't surpriseme. You people beter see to it that my airtime is paid back. I'm going to put this all over so everyone can see what vodacom does. Give my airtime back I'm not asking again