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Lorraine M

1 reviews | Active since Apr 2015

07 Jul 2022, 12:35

Vodacom

The 25th was on a weekend, Vodacom debited my account on the 27th which was a Monday and the debit order bounced.

Understanding that it was mu fault, I called in and arranged for the amount to be deducted on the 29th.

The amount was debited but then I get an SMS that my account is arrears.

Now what gets me UPSET is that nobody told me when I initially called to arrange the re-debit that there is a Fee of R100.88. If I was told I would have asked them to debit that as well.

I am currently working on my credit and the last thing I need is this.... Someone at Vodacom needs to sort this OUT. Somehow this needs to be cleared as I quickly made a plan to ensure that I fix my mistake yet I was not given all the information.

This is really disappointing to say the least.

0
Replies (2)
Vodacom
Vodacom's reply07 Jul 2022, 14:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
LM
Lorraine M's update07 Jul 2022, 21:57
Reviewer Update
Your records are VERY WRONG I was not in contact with anyone, My phone tang twice when I answered the person hang up.

You quoting your contract does not resolve my issue.

My issue is when I asked how much I should pay as my debit order was unsuccessful I was not given the full amount.

I will keep on writing the same review until I get a resolution that I can be satisfied with