Vodacom

I am so totally disapointed, I received delivery of a Mecer Lap top that I bought as a deal, I especially bought the deal for my grandson that needs it for school and cannot work without it. It charged for one day, then bang wont charge anymore. I called Customer Care and was told to take it into a Vodacom Shop and a technican would have a look at it. Which I did, to be told no that is not correct they do not have technicans I must phone Platinum Warranty. So I phone Paltinum Warranty to be told I must not phone I must email them all the details. Oh my word..pushed from pillar to post. I called Customer Care back again, and was told thier Courier will contact me to re collect the whole deal, within 7- 14 days !!!! I explained to the Agent that this is for a young boy who cannot go to school without it, the answer "we do not do exchanges on Iphones or lap Tops " I am so disapointed and fraustrated !!!!!!!!!!!!!!