AP
Annalise P

1 reviews | Active since Jul 2014

11 May 2016, 07:24

Vodacom..60 days more valuable than 6+ years

<p>Good day</p> <p> </p> <p>i have had a Vodacom account for more than 6 years, never had any isssues. My account is now for the 1st time in arrears , due to change of jobs. The account is days in arrrears, and Vodacom refuses to make any arrangement that i can keep. i am completely dependant on my phone for my new work, if I don't have a phone I can't work, which means I won't be earning a salary. They can check the last up to 10 years, never skipped as much as a payment, but now my phone is blocked/barrred. I can understand if the account were like 3 months in arrears or if I wasn't willing to make any arrangement, but they have just been acting like money hungry vultures and their call centre agents not even willing to assist. </p> <p>Funniest is, exacty a week ago my phone was soft blocked. They ignored the voluntary limit I had on my phone of R150,00, and my account was standing on R480,00. </p> <p>Marlon Petersen</p> <p>***</p>

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Replies (1)
Vodacom
Vodacom's reply11 May 2016, 09:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team