1 reviews | Active since Feb 2017
VODACOM 6 Months still no help !!!!!
<p>Vodacom have mean billing me for a second number since July 2016 .This number belongs to another person i do not know .I have logged about 50 complaints every operator is giving me a different story and promise that this will be resolved .They have now in total taken R 1600 from me.I am paying for someone elses contract.Vodacom requested that i send a affidavit ,copy of my ID and 3 signatures .this has been send about 60 times.Every time i follow up i have to start over .See message received in November 2016 .</p> <p> </p> <p>Dear customer number has been delink from your account .It was linked in error during migration process .I am sorry for the inconvenience caused .Kind regards Vodacom customer care Nomsa Priscilla Nthodi.</p> <p> </p> <p>Thats only one of the messages .another 3 service request was send to me .Vodacom is still ********ly deducting money from my account.</p> <p> </p> <p>Im being transferred to accounts then to forensics then to the legal department .I do not know anymore.</p> <p>The only way now is to go for legal advice.</p> <p>Theo</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
