VODACOM

I purchased a 1gig, 7 day data bundle from Vodacom on Saturday, then on Sunday 1 Just 4 You Video ticket, which showed in my app, however on using DSTV it continued to take of my data and not the ticket. I called Vodacom.... long wait to be told they have been having problems, I responded why do they not advise customers, they take your money but don't activate the bundle. They responded that there are problems in syncing (by this time it is hours later) and I must dial *141*# option 3 to sync. NOTHING..... several times later and having to reboot my phone each time. I phoned again, the next consultant says something different to the first consultant and says there's a problem and they will refund, meantime by now I have no data left and the Video bundle hasn't synced but shows on app. He said it will be done in an hour. Nothing for the rest of the evening. Today I phoned again, another story from another consultant. Said they have a problem with the refund system..... I mustn't attempt to put in any data or Just 4 you tickets..... so I wait, a short while ago I get an sms.... your account has been update with value of R. Regards Vodacom. No amount, NOTHING. Still waiting. This is totally unacceptable as I am a pensioner and require being safe and having connectivity. DO VODACOM CARE....... NO. ONLY SORRY FOR INCONVENIENCE. I am so over you Vodacom. You just take and don't rectify.