SA
Saeed A
1 reviews | Active since Dec 2020
22 Jan 2021, 17:35
Vodacom
I took out an LTE data contract for 24 months by vodacom since October 2020 I've been experiencing poor connection it always gives me Kbps which R608,99... and I dont even get 1 mbps this is bridging the contract and I reported to vodacom call center and i even went to the vodacom store for help and they can't help me at all some is telling me it will take 10 to 12 months for them to fix the signal problem and when I tell them that I want to cancel my contract they tell me that I have to pay the rest of the remaining months vodacom is a ********** service that's really not worth it
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Vodacom's replyOfficial
23 Jan 2021, 11:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jan 2021, 11:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SA
Saeed A's updateReviewer Update
13 Feb 2021, 15:42Your records indicate poor information.. I'm still struggling with the network and vodacom has no solution for me your network team told me it would take 12 to 10 months to fix my network and yet my premium monthly fee will still be going off for 12 months .. this is ***** . Vodacom is in bridge of contract and I still have to pay a Cancellation fee for the existing months of the contract yet I have no problem paying but url are not providing the service stated on the contract
SA
Saeed A's update13 Feb 2021, 15:42
Reviewer Update
Your records indicate poor information.. I'm still struggling with the network and vodacom has no solution for me your network team told me it would take 12 to 10 months to fix my network and yet my premium monthly fee will still be going off for 12 months .. this is ***** . Vodacom is in bridge of contract and I still have to pay a Cancellation fee for the existing months of the contract yet I have no problem paying but url are not providing the service stated on the contract