SV
Steve V

1 reviews | Active since Aug 2019

07 Jan 2023, 16:15

VODACOM/

Dropped my Samsung A22 same day I got it and saw advert on Vodacom for R799* for replacement of screen and new battery for month of Novdmber Phoned Vodacom repairs enquiring about this and was told to hand phone in at Vodacom closest to me on or before 30th Nov 2022 and I did hand in on 30th at Vodacom Panorama Kroonstad at 09h00 Phone was send to Vodarepair in Bethlehem and I got quote of about R2800 because Kroonstad booked my phone in on 6th Dec and send to Bethlehem on 7th so I rejected quote and went to Vodacom Kroonstad and was told they sorry but will talk to the owner and on informing me that grey negotiated the special for me and repairs should be around R1000 phone want back to Bethlehem and according to the technician a quote was send to me on 28th Dec which I most definately did not receive for the amount of R431 Got notice on 6th Jan that phone is being returned unrepaired as I did not respond - but hospitaal zm I suppose to respond to something I did not receive I phoned the repair centre in Bethlehem and ask how much the quote is for the repairs and once again was told R431 which I accepted verbally and asked for written quote which I only got after my 3rd request but the written quote I got was for R2081 and when asked why the difference the technician told me he looked at the wrong quotation and he was very rude and why was the quote on 28th Dec and quote on 6th Jan R431 but when asked for written quote it jump to R2081 Vodacom somehow I smell a rat but I trust customers reading this will realise Vodacom can not be trusted and should be investigated This is the last of my 4 contracts you will ever see as you cannot be trusted

0
Replies (2)
Vodacom
Vodacom's reply08 Jan 2023, 11:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SV
Steve V's update12 Jan 2023, 07:06
Reviewer Update
NOBODY FROM VODACOM CONTACTED ME I HAD TO PHONE THEM Verbal quote R431 written quote R2081 now Vodacom will not let me have a copy of the recorded conversation where they verbally quoted R431 and said they looked at the wrong quote
I still maintain the staff are covering one another and that vodacom should employ staff that are customer orientated and not be like governing party trying to ***** our money by inflating their prices
Vodacom staff whom of you are getting the biggest cut of the difference between R2081 and R431
We have enough *******ion in our country znc seems like Vodacom has joined the gravy train