CvdS
Christa van der Spuy

1 reviews | Active since Jan 2015

24 Mar 2022, 14:31

Vodacom

Vodacom is pathetic. There is something wrong with my line - can't receive calls, can't make calls. My customers can't reach me, and all they can say is "reset your phone"," take your sim card out and wait 15min". " It will be fixed in 24 hours". It's been 72 hours now and nobody at Vodacom know what is going on. Apparently they migrated me to a new "system" and now everything is GONE!!!!??? The customer call centre ladies try to help, but then they don't have access to this and that and will have to ask the "back office" and "someone" is looking at this. Give it 24hrs. . . . . . . Now Vodacom is going to reply - someone will contact you to correct this!!!!! HOW WILL YOU CONTACT ME IF MY PHONE IS NOT WORKING!!!!!!! Went into a Vodacom shop, they can't even see any info on the system. I want to cancel my contract but they can't even do this. In the mean time I'm loosing business because my clients can't reach me. This is unacceptable!!!

0
Replies (1)
Vodacom
Vodacom's reply25 Mar 2022, 07:15
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team