Vodacom

So today (30 Dec 2020) me and my spouse went to the Vodacom shop. We are due for new phones as our current phones are not in great condition anymore and decided to go apply for 2 for 1 contract phones at Vodacom. We gave everything they asked for (3months bank statements, ID, filled in all necessary questions on the form they gave us). They told us it will take 30min to be approved, we waited 30min and we went back, we were told they will call us in an hour. We then went home and waited 2 and a half hours for a call that was never made. We went back to Vodacom and someone else assisted us while the lady who promised to call us was in the back. She just sent someone else to tell us we do not qualify for it as our finances are not enough. We have more than enough money to pay for the phones every month for 24 months. We will from now on not use Vodacom at all anymore.