Vodacom

On 2 September 2024 at 12:42 I phoned Vodacom to cancel my laptop contract because the expiring date is end of September 2024.The agent however wanted to lure me into taking out a new contract which I refused.He then told me that he can fix another contract that will be expiring at the end of November 2024.I told him I do not want anything fixed ,I just want the cancelation of the contract for the laptop He however asked me to give him a chance because he can lower the monthly payment.My question to him was "will it affect the expiring date of the contract which is end of November 2024.AGAIN he promised me that it will not ..the contract will expire on the said date which is November 2024.I asked the same question thrice and he promised that it won't interfere or change the expiring date of the contract. A few minutes after our conversation I received a sms stating that this said cellphone contract was upgraded and will expire on 3/12/26 !! I NEVER ASKED FOR THIS CELLPHONE CONTRACT TO BE UPGRADED!!!! I JUST phoned to cancel my laptop contract.! I phoned numerous times to be specific 13h29 , 13h 47 , 13h53 ,16h02 and spoke to different agents who laughed as if this was a joke. I never asked for an upgrade ,I don't want an upgrade .Please help !!

Thanking you in advance Geraldine Human