BM
Bongi M

1 reviews | Active since May 2021

17 Nov 2023, 15:16

Vodacom

Got a call in August, the lady that called her ID number is MHLOS002, she said she's from Voda and would like to help me save with my contract. Said she's moving my sms bundles to data and I asked her, I hope this is not an upgrade because I'm planning to upgrade in November, she said nop and it won't affect your contract upgrade and all is well and I shouldn't worry. Yesterday when I went to upgrade, I found that I have been upgraded without my consent. Now im standing here have to write exam on Monday 20th and I can't get a laptop as planned... Becareful when you talk to online shops and more or this number ***

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Replies (1)
Vodacom
Vodacom's reply20 Nov 2023, 08:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team