Vodacom *******

Vodacom is a company which has managed to perfect the art of theft from its consumers without them even knowing. We increased our internet speed for only one month on our month to month contract with them, and then changed back because they tripled the price of the higher speed. All calls and emails are on record. 3 months after that month, they are still continuing to charge us the tripled amount even though we had downgraded the speed and their reasoning is because they apparently had emailed us saying if we don’t call them they will be permanently upgrading our speed. Firstly, they did not send such an email which they weren’t able to find on their records either, secondly, even if they had sent an email, how can you opt in for a higher plan which is more expensive without signing a document? This is ***** and purposeful manipulation because they know that more likely than not, people don’t read fine print at the bottom of adverti*****t emails. Still I continued to call to have them downgrade speed and reverse the 3 months of over changing, they apparently did, until today which again another triple amount debit order goes off my bank account?! This is defined as theft. Legal action is now being taken against Vodacom, as their opt out practice is deemed to be *******.