SS
Shawn S
1 reviews | Active since May 2021
28 May 2021, 13:58
VODACOM
ACTUALLY THERE SHOULD A ZERO RATING FOR THIS COMPANY... YOU HAVE PUT A ROBOT CALLED TOBI TO SCREEN CALLS AND IMPROVE EFFICIENCIES FOR A BETTER CUSTOMER SERVICE BUT: 1. YOU AND TOBI ARE FAILING 2. YOUR CALL CENTRE STAFF ARE ALSO JUST AS USELESS 3. THE STORES JUST REFER ME BACK TO THE CALL CENTRE
& THE PROCESS JUST KEEPS REPEATING ITSELF.
I TRIED SENDING A PROOF OF PAYMENT TO POP@VODACOM WITH NO REPLY....
CAN YOU TELL ME WHAT I SHOULD DO TO HAVE A TRANSFER OF $10 EUROS WORTH OF AIRTIME WHICH SHOULD HAVE BEEN CREDITED TO MY CELL NUMBER ***???????????????????? SHAWN SLATTER
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Replies (1)Vodacom's replyOfficial
29 May 2021, 11:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 May 2021, 11:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
