SS
Shawn S

1 reviews | Active since May 2021

28 May 2021, 13:58

VODACOM

ACTUALLY THERE SHOULD A ZERO RATING FOR THIS COMPANY... YOU HAVE PUT A ROBOT CALLED TOBI TO SCREEN CALLS AND IMPROVE EFFICIENCIES FOR A BETTER CUSTOMER SERVICE BUT: 1. YOU AND TOBI ARE FAILING 2. YOUR CALL CENTRE STAFF ARE ALSO JUST AS USELESS 3. THE STORES JUST REFER ME BACK TO THE CALL CENTRE

& THE PROCESS JUST KEEPS REPEATING ITSELF.

I TRIED SENDING A PROOF OF PAYMENT TO POP@VODACOM WITH NO REPLY....

CAN YOU TELL ME WHAT I SHOULD DO TO HAVE A TRANSFER OF $10 EUROS WORTH OF AIRTIME WHICH SHOULD HAVE BEEN CREDITED TO MY CELL NUMBER ***???????????????????? SHAWN SLATTER

0
Replies (1)
Vodacom
Vodacom's reply29 May 2021, 11:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team