PK
Peter K
1 reviews | Active since Oct 2021
17 Oct 2021, 21:01
Vodacom
We went to upgrade My Wife's cell phone. Vodacom Norwood. They want You to pay for the upgrade and pay a upgrade fee plus then R300 to transfer the phone information. I didn't pay it. Vodacom is very quick to charge but not willing to help a customer. Because I wouldn't pay of course they wouldn't help with the transfer of information from one phone to another. I am very disappointed with the level of service. Even data and call charges on Vodacom are very high.
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Vodacom's replyOfficial
18 Oct 2021, 00:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2021, 00:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team