EB
Elne B

1 reviews | Active since Oct 2024

05 Nov 2024, 10:01

Vodacom

"I am extremely frustrated with the lack of support I’ve received from this service provider. Since October 16th, I’ve reached out multiple times to get a response and have my device returned, but I’m still waiting. I even left a review on October 29th, yet no one has responded. On top of that, my payment amount was increased, and two deductions were made without any explanation. Could someone please assist me in resolving these issues caused by Vodacom? Thank you."

0
Replies (1)
Vodacom
Vodacom's reply05 Nov 2024, 11:57
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team