PP
Peter P
1 reviews | Active since Jun 2019
06 Oct 2019, 05:51
Vodacom
The 5th day my vodacom app is incorrect, phoned them 3vtimes,explained the problem, answered the security questions, explained the small Problem, then their send you an sms with a complain number and then you wait. Technician are in their comfort Zone, maybe under qualified, no Feedback, dont recomment vodacom. Pay every month R310 for a 2 year contract, but no help
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Oct 2019, 11:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2019, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PP
Peter P's updateReviewer Update
07 Oct 2019, 10:33One day later, the 4th time I phoned in, no progress, get weird sms Problem solved, then other sms, their aware of the problem, will be solved in the next 2 weeks, what a joke. I have now 3options, i can wait, I can cancel my contract becouse I dont get the service I pay for, or I didact from my monthly payment until my issue is solved. What a shame, never again vodacom, people stay away.
PP
Peter P's update07 Oct 2019, 10:33
Reviewer Update
One day later, the 4th time I phoned in, no progress, get weird sms Problem solved, then other sms, their aware of the problem, will be solved in the next 2 weeks, what a joke. I have now 3options, i can wait, I can cancel my contract becouse I dont get the service I pay for, or I didact from my monthly payment until my issue is solved. What a shame, never again vodacom, people stay away.
Vodacom's replyOfficial
22 Oct 2019, 12:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply22 Oct 2019, 12:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team