NK
Nonela K
1 reviews | Active since Jan 2015
12 Mar 2025, 11:35
Vodacom??
I canceled my contract with Vodacom on the 7th February 2025 effective 28 February 2025 but they didn't process the cancellation until 12 March 2025 They deducted a premium for March, which I'm expecting a refund for, instead they sent me this message; Please note that any outstanding usage costs will be billed in the next month's billing cycle.
We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. What is this?
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Vodacom's replyOfficial
12 Mar 2025, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Mar 2025, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team