Vodacom

Today on 20/03/2023 at 15:00 I've already reset and reconnected the internet 7 times for today only, this has been going on for a few weeks now, when I'm actually connected I run at ridiculous download speeds of of between 0.8 - 1.7mbps and upload of between 1.9 - 2.6.and the best part is loadshedding has been suspended for today, so it can't even be blamed on loadshedding.

Since my contract started I phoned them on many occasions with connection issues, their response firstly blamed loadshedding and secondly the router that shown to have issues (Alcatel).

I'm now just over 12 months into my 24 month contract, and if I want to cancel the contract now, I have to pay a fee of R5 507.

Where is the consumer protection??? Why do I have to pay or get penalized for a product that that is not 100% functional. I'm a sole proprietor and work on internet 24/7, my income is influenced by this, so I am forced to take out another contract with another service provider just to be connected, and keep on paying for a service that is useless (it is cheaper to stay on the contract for the duration than to cancel it)

Are there any remedies in place for this kind of situation?